Maryville City Schools

January 2021 0

Securly 5

• Securly Push Notifications for Self-Harm/Suicide/Violence
• What Does a Securly Report Look Like?
• Help! I'm getting blocked and I don't think I should!
• Help! I'm getting blocked when I google and I don't think I should!
• Reauthenticating into Securly (Browser Extension)

AR Home Connect 1

• Accessing AR Home Connect as a Parent

Internet Assistance 4

• How Do WiFi Hotspot Loans Work?
• Applying for a Hotspot
• Hotspot Information Page
• Hotspot Information Page (Español)

My School Bucks 1

• Registering for My School Bucks

Managing Chrome 2

• Reset Chrome settings to default
• Blocked by Administrator - Big Blue Box

Zoom 1

• Logging in to Zoom with Clever/Classlink

Edge 1

• Extensions for Edge

Windows 20

• How to Do a Full Restart on Your Computer
• Restarting your Computer - Why It Really Does Help
• Problems from Computers Being Off-Network Too Long
• Windows Activation
• Trust Relationship Issue Fix

View all 20

Email 11

• Sending Encrypted Email
• Receiving Encrypted Email - Outside @maryville-schools.org - Gmail/Google Account
• Receiving Encrypted Email - Outside @maryville-schools.org - Non-Gmail Accounts (e.g., Yahoo, AOL, etc.)
• Receiving Encrypted Email at your @maryville-schools.org Account
• Safe Senders - Remove a Sender from Your Junk Mail

View all 11

FAQ 3

• Slowness
• How to Make Better Tickets
• PowerSchool Password Reset / Help with Annual Verification

Phones 3

• Basic Mitel Phone Operation
• Checking Information on a Mitel Phone
• Voicemail Setup

Troubleshooting 17

• Clear Cache and Cookies
• Trouble Accessing Websites - Securly Login
• Troubleshooting Audio Interference
• Resetting Password on Surplus Non-MCS Computer
• Troubleshooting Common Issues

View all 17

Audio/Video 1

• How to Play DVD Movies in Media Player Classic

DyKnow 3

• Adding a Student to Your Dyknow Class
• DyKnow - Get more Info
• Add a Co-Teacher in Dyknow

Clever 1

• Adding Xtra Math to Clever (Teacher-level)

Papercut 1

• How to print Vouchers in Papercut

PowerSchool 7

• Changing Your PowerSchool Password
• PS Queries for AUP
• General PS Queries
• School Site Codes
• Grades not showing up on Parents progress reports in PowerSchool

View all 7

YouTube 2

• Embed YouTube Video
• MVS Youtube instructions (after account setup)

Filewave 4

• Accessing the Filewave Kiosk
• Downloading the Software on Student Devices through FileWave Kiosk
• Downloading iOS Apps through FileWave Kiosk (iPads)
• How to access the Filewave Kiosk (Updated for Windows 11)

Classlink 4

• Logging in to Classlink
• I can't get logged into Classlink
• Creating Classlink Quick Sign-in QR Codes
• Accessing Classlink on a personal device

Canvas 12

• Manually Adding Students to Canvas Classes
• Not Receiving Canvas Messages in Your Office365 Email
• Cross Listing Courses in Canvas - Instructions for Teachers
• How to Create a New Course in Canvas
• Making Canvas Classes Available Before and After Terms

View all 12

Screencasting 3

• Screencasting - Suggested Software
• Loom - Recovering Video Temp Files from Desktop App
• Creating a Pin Code for AirServer

Autodesk / Inventor 1

• Downloading Autodesk Inventor Pro - Education Edition

Microsoft/Office 365 10

• Microsoft Teams
• Syncing OneDrive and Sharepoints
• Sync Sharepoint
• Generating a Outlook Client Password for Two Factor Authentication
• OneNote Backup (Hard drive space killer)

View all 10

PDF's 3

• Combining PDFs using Acrobat DC Pro
• Install Drawboard PDF to Annotate PDFs
• Flattening PDFs (Fixing Locked PDFs)

NewsELA 1

• Syncing Classes to NewsELA

Google Voice 2

• Signing up for a Google Voice Phone Number
• Forward Google Voice Text Messages or Voicemail

Zoom 2

• Turning Off Required Authentication for Holding Meetings with Non-MCS Users
• Help! How do I stop kids from taking over Zoom?!

TestNav 2

• Installing TestNav on Student Computers
• Disabling TestNav "Show Text Suggestions as I type"

Microsoft Translate 1

• Using MS Translate for Real Time Conversation with Audio

Moby Max 1

• Moby Max Prescriptive Sequence vs Teacher Assignments

Apple Classroom 1

• Apple Classroom Troubleshooting

Windows 11 1

• ActivInspire Alternatives

Adobe 1

• Adobe Bulk License Recover

Computers 6

• Windows 11 Beta Testers
• Changing a computer's Primary Boot Order
• Asus Internal Diagram
• Dell - Additional Monitor Purchase
• Dell - Additional Dock Purchase

View all 6

Peripherals 9

• No sound
• No Signal to the Monitor
• Keyboard not Functioning
• Identifying Computer Plugs, Cables, and Adapters
• My Mouse has Stopped Working

View all 9

Interactive Boards 13

• Interactive White Board Identification & Known Issues
• Calibrating Newline Boards Through Windows
• Pen Issues with Newline and ActiveInspire
• Newline Tips and Tricks
• Newline Information

View all 13

Hard Drive 1

• Cloning a Drive using Balena Etcher

Log on issues 0

Peripherals 0

Gradebook 0

Software 0

Cell Phones 7

• WiFi Calling - Teacher/Staff iPhones
• iOS 14 iPhones/iPads Connecting to School WiFi
• Connecting Teacher Cell Phones to Wireless
• WiFi Calling - Teacher/Staff Android
• What if my cell carrier doesn't allow wifi calling or texting over wifi?

View all 7

Teachers, Staff & Guests 1

• Home Assistants (Alexa, Portal, Home, etc)

Account Auditing 2

• How can I tell which computers I've logged into Office 365 from?
• How to sign out of everywhere you are logged in to Office 365

District 2

• Student Rollover
• New Classrooms

Beginning of year Checklist 2

• RUP & IReach
• Taking Payment

Microsoft Edge 5

• Read Aloud and Immersive Reader
• Annotating PDFs
• Taking Screenshots in Edge
• Cite This - Tool for Works Cited and Bibliography Pages
• Clearing Browser Notification Settings (Edge and Chrome)

Asus Student/Teacher Laptop 2

• Side by Side Comparison - Expected Experience
• Asus - Sample Desired Experience (Canvas, ActivInspire, Word, Edge)

Windows 11 5

• Syncing laptops with Company Portal (Configuration Changes and Updates)
• Help! My touchpad doesn't work!
• Where have all my icons gone???
• Using Emojis and Gifs Anywhere in Windows
• Resetting your Password from your Computer Sign in Screen

Known Issues 17

• Full Screen in Edge/Chrome not working on Student Devices
• Edgenuity / Dyknow not loading on student laptops
• SOLVED/PENDING - Lenovo WiFi Driver
• SOLVED - Asus function keys/camera unavailable
• SOLVED - Printing

View all 17

WiFi 3

• What WiFi Do I Connect My Personal Device to? (Teachers and Staff)
• What Network Do I Connect My Device To? (Visitors and Guests)
• My personal Mac can't browse online at MCS (Staff)

Help! I'm being Blocked! 1

• Logging in to Securly

Troubleshooting Checklist 2

• General Troubleshooting Checklist
• MFA Authenticator Reset

Accounts and Passwords 6

• Setting up a Password Recovery Option in Classlink (pre-req for password reset)
• Resetting your Computer/Email/Wifi/Classlink Password
• How to Report Phishing
• Using SwiftK12 Web Version
• New Account Welcome Letter

View all 6

District Website 1

• Employees Only Website

Gone Phishing 3

• How to Submit a Suspicious Email Using the Phish Alert Button
• How to report a potential Phishing Email (canned response)
• Phishing Report (Updated)

Registering for My School Bucks 1

• Adding Printers with Papercut Print Deploy

Public Print 1

• Adding Printers with the Papercut Print Deploy App