Clearing Cache and Cookies
1. With your browser of choice open (typically Google Chrome or Microsoft Edge), click Control + Shift + Delete. This will bring up the clear cache and cookies menu.
2. Once you are here, I would check all boxes and select the drop-down menu to say All Time to fully clear out your cookies.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13167004546/original/XmoWMnzX7soJ80K-L_rt_jfp1ymMvvsc4w.png?1722795431)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/13167004546/original/XmoWMnzX7soJ80K-L_rt_jfp1ymMvvsc4w.png?1722795431)
3. Lastly, click Clear Now. After you do this, reopen your browser and see if this fixes your issue.