Known Issues

Full Screen in Edge/Chrome not working on Student Devices
 Students are unable to go fullscreen mode on videos  We've confirmed our configurations and everything are good. We've opened a ticket with M...
Mon, 12 Sep, 2022 at 12:59 PM
Edgenuity / Dyknow not loading on student laptops
There's a problem we've identified with 2 sites - Dyknow and Edgenuity - where the page headers/footers/bars load, but the main content page does ...
Fri, 21 Oct, 2022 at 12:18 PM
SOLVED/PENDING - Lenovo WiFi Driver
In some cases, we're seeing Lenovo student laptops lose their wifi driver. The problem  manifests as students not able to connect to wifi, and their wi...
Wed, 19 Oct, 2022 at 9:09 AM
SOLVED - Asus function keys/camera unavailable
A setting update we pushed on to optimize some Asus settings accidentally bricked some of the function keys and disabled webcams for users. The original upd...
Thu, 29 Sep, 2022 at 2:35 PM
SOLVED - Printing
Printing issue is solved. Helpdesk knows the solution, in the process of making instructions that can be posted at printers/distributed to teachers. ...
Thu, 29 Sep, 2022 at 2:30 PM
SOLVED - Time Sync Issues
UPDATE: Brady has pushed an open source app called NetTime to machines that is keeping time synced, and students can force a time sync without admin rights....
Thu, 29 Sep, 2022 at 2:31 PM
SOLVED - Can't search in browser toolbar
When searching in the browser toolbar, students get a "not secure" message and can't search. Problem: Bing was set as default toolbar se...
Mon, 12 Sep, 2022 at 12:44 PM
SOLVED - Can't connect Bluetooth headphones or home printers
Problem: students can't add Bluetooth headphones or home printers Cause: Setting misconfiguration Solution: Setting has been corrected; if the ...
Mon, 12 Sep, 2022 at 12:48 PM
SOLVED - Faulty Trackpad
In some cases with the Asus, trackpads have been disabled en masse We've seen 2 causes - drivers that failed to load properly, and devices whose tr...
Mon, 12 Sep, 2022 at 12:49 PM
SOLVED - BIOS update
Reports of students being prompted for a BIOS update - symptom -- device restarts and the device is on a screen requesting an admin password Solution: Y...
Mon, 12 Sep, 2022 at 12:51 PM