Known Issues
Students are unable to go fullscreen mode on videos We've confirmed our configurations and everything are good. We've opened a ticket with Mic...
Mon, 12 Sep, 2022 at 12:59 PM
There's a problem we've identified with 2 sites - Dyknow and Edgenuity - where the page headers/footers/bars load, but the main content page does no...
Fri, 21 Oct, 2022 at 12:18 PM
In some cases, we're seeing Lenovo student laptops lose their wifi driver. The problem manifests as students not able to connect to wifi, and their wir...
Wed, 19 Oct, 2022 at 9:09 AM
A setting update we pushed on to optimize some Asus settings accidentally bricked some of the function keys and disabled webcams for users. The original upd...
Thu, 29 Sep, 2022 at 2:35 PM
Printing issue is solved. Helpdesk knows the solution, in the process of making instructions that can be posted at printers/distributed to teachers. ...
Thu, 29 Sep, 2022 at 2:30 PM
UPDATE: Brady has pushed an open source app called NetTime to machines that is keeping time synced, and students can force a time sync without admin rights....
Thu, 29 Sep, 2022 at 2:31 PM
When searching in the browser toolbar, students get a "not secure" message and can't search. Problem: Bing was set as default toolbar sea...
Mon, 12 Sep, 2022 at 12:44 PM
Problem: students can't add Bluetooth headphones or home printers Cause: Setting misconfiguration Solution: Setting has been corrected; if the p...
Mon, 12 Sep, 2022 at 12:48 PM
In some cases with the Asus, trackpads have been disabled en masse We've seen 2 causes - drivers that failed to load properly, and devices whose tra...
Mon, 12 Sep, 2022 at 12:49 PM
Reports of students being prompted for a BIOS update - symptom -- device restarts and the device is on a screen requesting an admin password Solution: Y...
Mon, 12 Sep, 2022 at 12:51 PM