Troubleshooting Printers that Fail to Automatically Install
If you are having trouble with a printer continually failing to be added when you start up your computer, try the following instructions.
1. Search for printers and scanners on your taskbar. Open the first option that shows up.
2. This will bring up a menu of the printers you have added to your computer. Find the one that is giving you issues and see if it is on this list. If it is, I would go ahead and click on it from the list, and then click the Remove option.
3. After this, restart your computer. When you get to the login screen, be sure to hit Other User in the bottom left corner to make sure Windows reloads your user profile. This makes sure your login session is 'fresh' for lack of a better term. When logging in, use your firstname.lastname (not the whole email address) and then the same password as normal.
4. Once you are signed in, go to the icon on your desktop labeled Papercut Printers.
4. This will bring up the menu below. Click the Refresh button and it will try reinstalling the printer.
After this, see if the printers adds itself as it should. If not, please follow up with us so we can troubleshoot further.