Maryville City Schools

2nd Generation ActivBoard , white border

Known Issue: Windows 10 BSOD (Blue Screen of Death); Fix: unsupported Promethean driver from here ; additional forum posts here

Known Issue: USB/power supply issues with age; Fix: replace USB cable with USB over Ethernet adapters and network cable

100, 300, 500 Series ActiveBoards:

100 series ActivBoards have a light grey trim. The serial number can be located behind the upper left corner of the ActivBoard, facing outwards. The 300 and 500 series ActivBoards have a dark grey trim. The serial number can be located on either side of the ActivBoard between the pen holders. 

Known Issue: Windows 10 BSOD (Blue Screen of Death); Fix: update ActivBoard firmware, instructions here ; additional forum posts here

Known Issue: USB ActivHub connectivity issues with age; Fix: replace USB cable with USB over Ethernet adapters and network cable

Known Issue: Shorter lifespan than Generation 2 boards, usually due to speaker or power issues

Troubleshooting: loud speaker buzz is frequently a sign of a bad audio cable between the board and computer. Test using a shorter aux cable and a laptop to see if problem persists. 

Troubleshooting: After power outages, the board needs to be manually powered back on using the power button on the left-hand side next to the pen holder. If the power button is red, the board is turned off.

ActivBoard Touch

ActivBoard Touch uses a soft-tip pen or finger as touch input; *Still uses a projector

Known Issues: ---

ActivPanel

Touch screen, self-contained interactive whiteboard. Several in the district on carts, some wall-mounted

Known Issues: Low sound quality with some external inputs (like DVD players, computers, etc.). Fix: Add external speakers directly to the output you're having sound problems with

Troubleshooting: ---